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Is your pottery dishwasher
safe? Can I use it in the microwave?
Yes! … It is microwave safe, dishwasher safe and
leadfree.
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What are the "oven proofing
instructions" ?
Plates, bowls, etc., can be warmed in your oven to 200 F.
For baking at 300 F or higher, the pottery needs to be oven proofed.
Instructions follow:
1. place in a clean, cold oven.
2. turn your oven on and set temperature at 500 F
3. as soon as your oven reaches 500 F, turn your oven OFF.
4. do not remove your pottery. Leave it in the oven (with the oven door closed ) to cool down
naturally. Remove when cool to the touch.
5. your pottery is now ovenproofed “forever”! No need to do it again!
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Why does the Bali
pattern cost more?
The layers of jewel tone colors in our Bali designs gives each piece a wonderful richness and depth. This effect is achieved through handpainting 3 intricate layers of design with different glazes. This process is very time consuming. Consequently, Bali is just a little more exotic in both look and price than our other designs.
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What currency
will I be billed in?
Prices on this site are in Canadian dollars. This amount
will be converted to your domestic currency by your credit
card company . The amount shown on your credit card bill
will be in your domestic currency.
What's the exchange rate?
A currency converter is available ere for your
convenience.
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I'm ordering
your pottery as a gift... can you send it for me?
Sure. We will ship your gift(s) directly and enclose a card with your name on it , at
no extra charge. Just add your info to the "shipping
address" and “special instructions” areas of your order
form page.
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How
much will the cost of shipping add to my order?
Shipping charges, (via Canadian and U.S. postal
services) are included in all our prices when you live in
Canada and U.S.A. Contact us for
rates to other countries.
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How safe are
your shipping methods?
Do you guarantee that it won't break during shipping?
What if it does break?
We are known for packing with “extreme care”! In
over 8 years of shipping throughout Canada and the U.S. we have had only 2 instances of breakage. In each case we replaced the pottery
promptly.
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Can I get it faster?
Upon receipt of your order we will email you an order confirmation and approximate delivery
date. For Express Shipping methods, please contact us for rates and delivery times.
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contact
us to order personally.
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